End-User Guides

Delete/Archive inactive system
A system becomes inactive after determined period of time configured in the Device Settings. By default a system will become inactive after 5 days. If y...
Wed, 28 Nov, 2018 at 1:06 PM
Change Password
1)Log into the mydata portal  2)Click Profile in the left side navigation pane. 3)Click Change my Password under the Profile option 4)Enter your old pa...
Mon, 12 Mar, 2018 at 2:09 PM
Reset Password
1)Go to the mydata portal. 2)Click Forgot your password? 3)Enter your username 4)Click Send 5)Click link in the password reset email when you recei...
Mon, 12 Mar, 2018 at 2:09 PM
Update Payment Information
1)Log into the mydata portal  2)Click Corporate Administration in the left side navigation pane. 3)Click Payment Information under the Corporate Administr...
Mon, 12 Mar, 2018 at 2:09 PM
View Past Invoices
1)Log into the mydata portal  2)Click Corporate Administration in the left side navigation pane. 3)Click Invoices under the Corporate Administration 4)...
Tue, 13 Mar, 2018 at 1:42 PM
Installing Continuous Client for Windows
1)Log into the mydata portal  2)Go to Download in the left side Navigation Pane. 3)Click Download Now under the Windows Client.  4)Once the Download Co...
Thu, 7 Mar, 2019 at 12:47 PM
Installing Continuous Client for Mac
1)Log into the mydata portal  2)Go to Download in the left side Navigation Pane. 3)Click Download Now under Mac 4)Once the Download Completes run the D...
Wed, 28 Nov, 2018 at 1:02 PM
Run the continuous client as a service(For PC)
1. Launch command prompt - run command prompt as an administrator 2.Navigate to the following directory: cd C:\users\<username>\appdata\local\pcc...
Tue, 5 Jun, 2018 at 2:11 PM
Troubleshoot Inactive System
Continuous Client for Windows Continuous Client for Mac If you do have additional concern or still not sure if they backups are running as intended ple...
Wed, 28 Nov, 2018 at 1:06 PM
Troubleshoot Inactive System - Continuous Client for Windows
Continuous Client for Windows On the inactive system first you will check the following: 1. Open Task Manager (Right Click on task bar and select Start Ta...
Wed, 8 Aug, 2018 at 11:40 AM